FREQUENTLY ASKED QUESTIONS
Have a Question?
Whether you're new to Thomson or a long-time customer looking for clarity, this page is here to assist you. We're committed to ensuring your experience with us is as seamless as possible.
We're specialists in roof moss removal and maintenance, and our entire crew is committed to meeting the high standards our customers expect. Here are the most common questions.
It is not generally necessary for you to be home as long as we have access to the property to view the roof from the ground.
Yes, Thomson Roof Treatment is fully insured, and would be happy to provide documentation upon request. Our Worksafe BC number is 200670049. WorkSafeBC may require we use roof anchors as part of our fall protection plan. These will be removed after the job is completed.
Please ensure that all windows are closed, vehicles are not left right next to the building, and access to exterior water is available.
If you have patio furniture our or open pools or ponds that TRT cannot access to tidy (ie locked gates/balconies) then please take steps to protect those items or areas from falling organic matter.
We do our very best to clean up after the work we do so if you are unsatisfied let us know ASAP 🙂
If you have patio furniture our or open pools or ponds that TRT cannot access to tidy (ie locked gates/balconies) then please take steps to protect those items or areas from falling organic matter.
We do our very best to clean up after the work we do so if you are unsatisfied let us know ASAP 🙂
No, we specialize in roof demossing treatment. Ask us and we’d be happy to provide referrals to local companies, though!
No, however, please ensure that any locks that impede access to your roof or yard are left unlocked in advance.
You will be sent an email or phone message to let you know we are planning to work in your neighbourhood the next day.
Unfortunately, due to unpredictable weather, we cannot accurately give this information too far in advance. Contact us only if you need to reschedule the work for another day that week. (Let us know now if you are planning to be away and do not want treatment during a certain time.)
Work is weather permitting and is subject to change. We apologize for any last minute delays or cancellations.
Unfortunately, due to unpredictable weather, we cannot accurately give this information too far in advance. Contact us only if you need to reschedule the work for another day that week. (Let us know now if you are planning to be away and do not want treatment during a certain time.)
Work is weather permitting and is subject to change. We apologize for any last minute delays or cancellations.
We accept mailed cheques to PO Box 48026, 3511 Blanshard St, Victoria, BC V8Z 7H5, e-Transfers to [email protected], and credit cards via our email invoice pay buttons. We do not accept payment in person.
Yes, gutter clearing of open gutters is included with the initial treatment. During Re-Treatment there is occasionally an extra charge to clear gutters that are compacted with debris and have not been cleared regularly.
Note: We do not wipe off the exterior of the gutters or clean inside gutters that have a mesh cover or other leaf guard in place.
Note: We do not wipe off the exterior of the gutters or clean inside gutters that have a mesh cover or other leaf guard in place.
